Valentina Thörner Interview – “Validate the Customer’s Feeling Even if They Are Wrong”

Hi everybody, we took a one-month break from publishing interviews on this very blog but we are back now with our guest Valentina Thörner tackling customer support, a discussion I personally enjoyed much. Our colleague Chris chatted with her at WordCamp Europe in Berlin and, after posting the video on Twitter, we also wrote up…
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Stephanie McQueen

Stephanie is work-from-home mom that loves to draw, design, create, learn, and spend time with her family. She started her web and graphic design business, Employed By Life Online, so she can support staying at home with her little girl. From blogging to business sense, graphic design and web development, she's been around the block and back.